Frequently Asked Questions




What types of payment do you accept ?

We currently accept payments over PayPal where you can pay using all major credit cards: Visa, MasterCard, Discover, American Express. Payment Options

Do I have to pay sales Tax / VAT ?

Sales tax 8.38% is added to orders shipped shipped within New York State.
Sales tax 19% is added to orders shipped within European Union.

Why is my Credit Card being Declined ?

The typical error with credit cards being declined is due to incorrect address details (zip code, street names, etc). Please consult your credit card statement and double check how your address is entered with them. Simple things such as abbreviations and punctuation make a huge difference! You have to enter in the address EXACTLY as it is on your statement. Also a common issue is customers not entering the correct card code number.

Can I make changes to my order after it has already been placed ?

Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible which makes these types of changes very difficult. You can always contact us to request a change to your order, and we will see if we can change it before it ships.

How can I cancel my order ?

Your order cannot be changed or canceled in whole or in part after 48 hours. If you decide to cancel your order doing 48 hour period, please contact us to request the cancellation of your order. Please be sure to include the ORDER # in either the subject line or body of your email. If your order has already shipped, you will be given instructions on how to return the order to us. Once we receive your order back to our warehouse, your credit card will be refunded less the original shipping charges.

How do I use a gift card or discount code ?

If you have a gift card or discount code, you can enter it during the first step of the checkout process. Once you enter the code, click the "Apply Discount" button to receive your discount.