Warranty & Returns
- What's your return policy?
- Who pays for return shipping?
- How long does it take for my return to be processed?
- What's your warranty policy?
What's your return policy?
We are confident that you will be happy with your purchase. If for any reason you are not totally satisfied with your order within 10 days from the date of purchase, simply contact us to request a return authorization number. In the email please include your order number found on your packing slip or in the order confirmation email received when the order was placed.
All returned products must be unused and in the original package. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of Identity5.
Who pays for return shipping?
If the return is due to a mistake on our part (ie. we shipped you the wrong item or the item has a defect), we will reimburse you for the return shipping costs. If you are returning a product because you are not happy with it or want to exchange it for a different one, then you vare responsible for the shipping costs.
Before you ship anything back to us, please contact us first so we can provide you with complete return instructions. Also, make sure you include your order # in the email.
How long does it take for my return to be processed?
Please allow up to 2 weeks for us to process your return.
What's your warranty policy?
We warrant items to be defect-free in the materials and workmanship. We give a two year warranty on all products and exchange defect products free of charge however customers will have to pay for shipping the product to us and if we see that the products really is defected we make a refund for the shipping. We do not accept return of fault free products.
Damage due to customer accident or misuse is not covered. The customer must exercise proper care to minimize any such damage.